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FAQ

Quickly find answers to all of your most frequently asked questions yourselves. If your question is not answered still, feel free to reach out to our support team.

General

Where can I download the plugin?

You can download the plugin on our WordPress.org plugin page.

Will the plugin work with my theme?

The plugin is optimized to work with all well-coded themes and page builders.

Can I use WCB without WooCommerce?

Yes! WCB works fully standalone on WordPress.

Is WCB compatible with Elementor or Gutenberg?

Yes, WCB works with both. You can insert configurator products on any page or template. Or transform WooCommerce pages by linking the configuration to a WooCommerce product.

How do I find the configurator shortcode?

Go to WCB > Configurations and look for the “Display” column. The shortcode is listed in that column when configuration display type is set to “Shortcode”.

Can I embed multiple configurators on one page?

No, we only support one configuration form per page. But we are looking to add support for this in the near future.

Does the plugin have a limit on amount of configurations?

No, the plugin does not have limit on amount of configurations you can create. You can create unlimited amount of configurations in WordPress.

Is this a product designer plugin?

No, this is a product configuration plugin. You can add text and images in the product image, but we do not have a designer interface where you can drag and drop items onto the canvas.

Configuration options

How many options can I add for each choice?

Depends on your server speed, but we are confident the plugin handles up to 50 attribute options per choice (or more). There is practically no limit to the amount of options you can add.

Can I set minimum/maximum item selections?

Yes. You can control how many options users must or can select per group with our advanced fields add-on

Does WCB support dynamic pricing per option?

Absolutely. You can add fixed or percentage-based price adjustments for each option.

Can I charge extra for custom text?

Absolutely. You can set a fixed or percentage-based price for the field.

Can I restrict upload size or type?

Yes! You can define allowed file types and max upload size for each upload field.

Do I need WCB Pro for image uploads?

Yes. File upload fields are available only in the Pro version of WCB Configurator Builder.

Do I need WCB Pro for text fields?

No, text inputs is a free feature of the WCB Configurator Builder.

WooCommerce

Will this work with variable products?

Yes you can extend WooCommerce variations with custom options as well. But WCB can also replace the need for WooCommerce’s built-in variations by giving you full control through our own option system.

What is better: variable products or linked product options?

Linked product options provide better SEO and control, while variable products are easier for small catalogs. Use what fits your store size and strategy,

Can customers see a preview of their uploaded image on the product?

Yes, if you use WCB visuals feature, you can overlay the uploaded image on the product mockup.

Can I apply tiered pricing to multiple products with WCB Configurator Builder?

Yes! Each product can have its own configuration, or you can duplicate setups using reusable configuration templates.

Can WooCommerce generate SKUs automatically?

Not by default. You need a plugin like WCB Configurator Builder or a dedicated SKU generator to auto-generate SKUs based on options.

Are dynamically generated SKUs visible to customers?

No, not by default. The custom generated SKU is stored in the product meta data. But you can display the SKU on the product page, cart, and emails if you like to

Can I use option-based SKUs with stock tracking?

Yes. If each option combination is tied to a unique SKU, it can also have independent stock levels.

You can choose to create single products in WooCommerce to track stock positions, or use an external inventory management system.

Can customers edit the bundle after adding it to cart?

Yes, you can edit the bundle from cart page but you need to return to the product page to edit the options.

Can I apply tiered pricing to multiple products with WCB Configurator Builder?

Yes! Each product can have its own configuration, or you can duplicate setups using reusable configuration templates.

Does WCB Configurator Builder support live cart updates?

Yes, calculated prices from the configurator flow directly into the cart and checkout totals

Does WCB integrate with the WooCommerce checkout flow?

Yes. All customizations, pricing, and options are passed to the WooCommerce cart and order summary.

Does WCB support inventory tracking for each bundled item?

For real inventory syncing, you can connect options to product SKUs using the WCB inventory add-on.

Does WooCommerce support option weight by default?

No. You need plugins like WCB Configurator Builder to add weight logic to product options.

Visuals

Can I add text and images to the product image?

Absolutely! You can personalize the product image with text and images using the text visual controls. For image uploads you need our advanced fields add-on

Can I switch from 2D to 3D later?

Absolutely. Many stores start with 2D and upgrade to 3D once they validate demand or get access to 3D assets.

Is a 3D configurator better than 2D?

For complex, customizable products: yes, 3D offers more realism and a better shopping experience. But for simpler items, 2D can be more efficient and cost-effective.

Do I need to know 3D modeling to use WCB Configurator Builder?

While you need to upload a GLB file, you don’t need to create one yourself. You can hire a designer or use existing 3D assets.

If you decide to create 3D models yourselves, you do need to have a basic understanding of 3D modeling, preferably in Blender.

What file format does the 3D model need to be in?

WCB supports GLB (.glb) and glTF (.gltf) a modern, web-optimized 3D format that’s lightweight and fast-loading across devices.

Will a 3D configurator slow down my website?

Not necessarily. If your GLB files are optimized it should not affect your website performance. Tip: use compressed models under 10MB, and WCB ensures WebGL compatibility for smooth performance.

Does the visual drag controls work in 3D visual mode?

Yes, we also support drag and drop controls for 3D viewers. You can drag and resize the position on the 3D model around using controls in the configuration form.

Licensing

Can I get a refund after purchase?

Yes, we offer a 14-day money-back guarantee if you are not happy with your purchase. Also check out our refund policy

Does the PRO version still work if I cancel my plan?

No, you will be downgraded to the free version.

Where can I find my account payment details?

Upon purchase an account will be created for you if you don’t have any yet. You can then log in to your account section with the provided username and password to manage subscription and billing.

Do you offer lifetime licenses?

Yes, we also offer lifetime licenses. Simply click the button “lifetime” or check the box “Pay once” in the checkout popup to purchase a lifetime license.